Reboot the Mac as normal, does the same issue occur there? Thank you!


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This fixed our problem. I switched out the keyboard and everything worked fine, so tipped the original keyboard over and gently rapped it on the desk. Took some compressed air to the board and now it seems to work fine.

Before We Begin

It would be useful to know what the explanation is for the various very useful tips above are for. For instance, How to always boot in verbose mode, boot keys for mac OS system start.

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Start in Safe Boot mode | Mac OS X

This is not a complaint just something I would like to know. Perhaps I will write a revised boot key modifier article that is relevant to the newest hardware and macOS releases. Name required. Mail will not be published required. All Rights Reserved. Reproduction without explicit permission is prohibited. Anthony Weir says:.

1. Try Safe Mode

August 1, at pm. Paul says:. Jan Hogle says:. June 26, at am. The wikiHow Tech Team also followed the article's instructions and validated that they work.

Mac Troubleshooting: Safe Mode

Learn more Prompt your Mac to restart. If your Mac is currently on, you'll need to begin restarting it before you can access Safe Mode. Click the Apple menu.

7 Mac Startup Options Every OS X User Should Know

Wait for the login screen to appear. This screen will pop up after a minute or two.


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Select your user account, then enter your account password to do so. If your Mac has FileVault enabled, you'll first need to log in to unlock your Mac's startup disk. Troubleshoot program problems.

How to Use Your Mac's Safe Boot Option

If you've been having an issue with your Mac's startup sequence or general operation, look to see if the problem persists while in Safe Mode; if it doesn't, one of your Mac's programs is probably at fault. Unfortunately, if the problem is still present, your Mac's base hardware or software is causing the issue.

Disable startup programs. While you're in Safe Mode, remove any problematic or resource-heavy programs from your list of startup items. This will help your Mac boot up faster. You can also remove problematic applications, such as third-party antivirus suites or stubborn programs, in Safe Mode. Restart your Mac to exit Safe Mode.

When you're done using Safe Mode on your Mac, click the Apple menu. I migrated all of my files and apps to a new mac and evidently it sucked everything out of my older mac because now that one doesn't work at all. Most Mac users will probably only ever use the single drive that came with their system. Apple KB HT OS X offers a similar mode called Safe Boot. Just as with its Windows counterpart, OS X Safe Boot should be used to help troubleshoot issues that may be caused by corrupt or incompatible software, or to help isolate software issues from hardware failures.